Our ultimate goal is to leave you completely satisfied with your product, even years after you have purchased, and our technical support team and customer service team will do their best to make sure that happens. Please don't hesitate to contact us if you have any questions or concerns.
Your satisfaction is our goal. We go to great lengths to ensure you get the specialty product that's just right for you. We understand some customers have hesitations about the remote nature of online shopping, and we'll do everything we can to give you risk-free access to products we truly think you'll enjoy. We offer the following 100% Satisfaction Guarantee:
We do everything we can to make ordering online simple. And that includes returns. However, there is a 20% restocking fee. If you would like to exchange the item, we will credit or bill your account the difference upon verifying your original return and ship out the exchange by your preferred shipping method.
As soon as your return is received and verified to be in new or like-new condition, your refund will be issued. We will try to credit you via your original method of payment unless otherwise instructed. If this fails, we will issue a manual check to your billing address. However, customer is responsible for shipping fees to warehouse.
All of our products from ProLineRangeHoods.ca are brand-new. Each item in our store comes with the original Manufacturer's Warranty; this information is clearly posted next to the item on the product page.
We hold the security of your personal information paramount because we believe you should have complete peace of mind throughout your shopping experience.
We use 256-bit SSL, the highest commercially available encryption standard in the world. Upon adding items to your shopping cart, you will see that the URL in your browser's address bar will begin with https… and a lock icon should appear in your browser's status bar. This indicates that you are on our secure server, where all data is encrypted. To further enhance security, we use your credit card security code when you order by credit card.
We charge no tax to orders shipped outside of Utah. The price you see in your shipping cart is what you'll pay – no surprises ProLineRangeHoods.ca is committed to a clear and straightforward shopping experience. We don't bury shipping surcharges, hide handling fees, or shock you with post-order taxes.
- Log Files
Like many other Web sites, we make use of log files. The information inside the log files includes internet protocol ( IP ) addresses, type of browser, Internet Service Provider ( ISP ), date/time stamp, referring/exit pages, and number of clicks to analyze trends, administer the site, track user’s movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.
- Cookies and Web Beacons
- DoubleClick DART Cookie
We have no access to or control over these cookies that are used by third-party advertisers.
If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers' respective websites.