Q&A

Q:

How far does the hood have to be above the cooking surface?

A:

The recommended distance from the bottom of the range hood to the cooking surface is 24"~30" for under the cabinet and wall mount style hoods, and 30"~36" for island hoods. Please view diagram.

Q:

Why can't the Windster range hood be more than the required height from the cooking surface?

A:

The required distance is the optimal distance between the hood and the cooking surface. Windster range hood is powerful enough so it can be installed at a minimum of 27" for under cabinet and wall mount, and 30" for island hood. Any higher than the required height the effectiveness of the range hood will be reduced.

Q:

What is the maximum length that I can vent my range hood?

A:

The maximum length will be 50 feet (depending on model and installation).

Q:

Can I vent my hood through the side of the house, instead of through the ceiling?

A:

Yes, but please make sure that the ductwork attached to your Windster range hood is at least 2 feet high before the 90º elbow turn to the wall.

Q:

Can I use Windster range hood as ductless?

A:

Yes, you can purchase Windster Charcoal filterfilter to attach to the hood or ductless hoods are also available from Hood Fan Canada. Please check with Hood Fan Canada customer service for more details.

Q:

What are the oil containers/cups?

A:

Most Windster range hoods are equipped with 4 oil containers/cups that hold the excess oil & residue. These are located under each impeller/fan & behind each impeller/fan

Q:

Why use the oil containers/cups?

A:

The oil containers/cups eliminate the use of filters. You can see the accumulation of the oil/residue in the clear containers which is also easy to maintain & clean. The oil, steam and smoke are drawn through the impellers/fans, the oil & residue is trapped in the enclosed oil tunnel & drained to the oil containers/cups.

Q:

I notice there are scratches on my Windster range hood, what should I do?

A:

When you receive your Windster range hood, please inspect the hood and check for all parts. First, please check to see if there is a protective film on the hood. This protective film protects the finish of the hood and may cause the hood to look like it has scratches. Please peel the protective film off & double check. If you still see scratches on the hood, please contact the store where you purchased the hood.

Q:

I purchased my range hood through the Internet. When the hood arrives, there are missing parts, what should I do?

A:

Please contact Windster customer service. Have your invoice or packing list on hand so you can provide the necessary information to the representative.

Q:

Is Windster hood certified?

A:

Windster range hoods is CSA (U.S.A & Canada) and ETL (U.S.A & Canada)approved. 

Q:

Can Hood Fan Canada hoods be used outside of the United States or Canada?

A:

Yes, but please change the power voltage and plug for the range hood to be suitable at your region. However, warranty does not applied.

Q:

After the 3 year warranty is over, can I still get parts for my range hood?

A:

Please contact Hood Fan Canada customer service for the parts you need. Have all information on hand before contacting customer service (model number, serial number, & part number).

Q:

If my range hood is scratched or dented, can I return it?

A:

Please check the range hood appearance before you installs it. If you find anything wrong with the hood, please contact customer service immediately.

Q:

My warranty is over, but there is a problem with my range hood. What should I do?

A:

Please contact Hood Fan Canada customer service.

What is Hood Fan Canada Range Hoods warranty policy?

HOODFAN.CA LIFE TIME PARTS & MOTOR WARRANTY

 - "Hoodfan.ca life time parts & motor warranty" is the life time warranty that Hoodfan.ca provides for its reliable and high-quality products. Only fewer range hoods come with this warranty.

Three Year Parts Warranty for All Range Hoods:

For one year from the date of original purchase at www.Hoodfan.ca, we will provide free of charge, non-consumable replacement parts or components that failed due to manufacturing defects. The labor is not included in this warranty, it is the owner's responsibility to change the parts. Our knowledgeable staff will be always one phone call away should you have any technical questions. Subject to the conditions and limitations set forth below, www.Hoodfan.ca will, at its option, either repair or replace any part of its products that prove defective by reason of improper workmanship or materials. Repaired parts or replacement products will be provided by Windster Hoods on an exchange basis, and will be either new or refurbished to be functionally equivalent to new. The consumer is responsible for all shipping costs. Consumable parts not covered by this warranty include but not limited to: Light bulbs, metal, aluminum and charcoal filters.

Who is Covered:

This warranty is extended to the original purchaser for products purchased at www.Hoodfan.ca for ordinary home use Canada and USA, this warranty is limited.

This Warranty Will Be Voided When:

Product damaged through negligence, improper installation, accident, abuse, misuse, natural disaster, insufficient or excessive electrical supply, abnormal mechanical or environmental conditions, or any unauthorized disassembly, repair, modification, or failure to follow installation instructions. When product is used commercially or other than its intended purpose. Damaged because of improper connection with equipment of other manufacturers. Repaired or modified by anyone other than Windster Hoods authorized agents. This limited warranty also does not apply to any product on which the original identification information has been altered, obliterated or removed, has not been handled or packaged correctly, has been sold as second-hand or has been resold contrary to the US export regulations.

What is Not Covered:

Consumable parts such as light bulbs, metal and charcoal filters. The natural wear of finish, and wear due to improper maintenance, use of corrosive and abrasive cleaning products, pads, and oven cleaner products. Chips, dents or cracks due to abuse, misuse, freight damage, or improper installation. Damage of product caused by accident, fire, floods or act of God. Foodfan.ca is not liable for, and does not cover under warranty, any loss of properties or any costs associated with removing, servicing, installing, or determining the source of problems with Windster Hoods products.

This warranty is valid in the Canada and United States. It is non-transferable and applies only to the original purchaser and does not extend to subsequent owners of this product. Any applicable implied warranties, including the warranty of merchantability, are limited in duration to a period of express warranty as provided herein beginning with the date of original purchase at retail and, no warranties, whether express or implied, shall apply to this product thereafter.

To obtain warranty service, you may give us a call at 1(613) 569-8889 or email us at info@Hoodfan.ca. Typically, you must include product identification information, including model number and batch number (if applicable) with a detailed description of the problem you are experiencing. You must also include proof of the date of original retail purchase as evidence that the product is within the applicable warranty period.